Return Policy Page

Afrigenius Commodity Marketplace Return Policy

At Afrigenius Pty Ltd, operating as Afrigenius Commodity Marketplace, we are committed to providing our customers with top-quality commodity trading experiences and exceptional service. We understand that there may be instances where a return or exchange is necessary, and we aim to facilitate this process smoothly. To ensure clarity and transparency, we have established the following return policy:

1. Eligibility for Returns:

Only unopened and unused products are eligible for returns.

Returns must be initiated as soon as possible after deliver.

Customized or special-order products are not eligible for returns unless they are defective or damaged upon receipt.

2. Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer service team immediately upon receipt.

We may require photographic evidence of the damage or defect to process your return.

Once verified, we will provide instructions for returning the product or arrange for a replacement to be sent to you.

3. Process for Returns:

To initiate a return, please contact our customer service team.

Provide your order number and details regarding the reason for the return.

Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product.

Please ensure that the product is securely packaged to prevent any damage during transit.

4. Refund or Exchange:

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original method of payment within 7 business days.

Alternatively, if you prefer an exchange, we will arrange for the replacement product to be shipped to you promptly.

5. Shipping Costs:

Customers are responsible for all shipping costs associated with returning the product unless the return is due to a defect or damage.

Original shipping charges are non-refundable.

6. Restocking Fee:

A restocking fee may apply to certain returns, particularly for large or specialized orders. This fee will be deducted from your refund amount.

7. Condition of Returned Products:

Returned products must be in their original packaging and in the same condition as when they were received.

We reserve the right to refuse returns of any products that do not meet these criteria.

8. Exceptions:

The following items are not eligible for returns:

Products that have been opened or used.

Customized or special-order products (unless defective or damaged).

Products that are past the specified return period.

9. Customer Satisfaction:

Your satisfaction is paramount to us. Should you have any questions or concerns regarding our return policy or your purchase, please do not hesitate to contact our customer service team for assistance.

10. Policy Updates:

Afrigenius Pty Ltd reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By engaging in a transaction with Afrigenius Commodity Marketplace, you agree to adhere to the terms and conditions outlined in this return policy. We value your business and eagerly anticipate the opportunity to serve you again in the future.

Should you require further assistance or have additional inquiries, please feel free to reach out to us at contact information below.

Afrigenius Commodity Marketplace t/a Afrigenius Pty Ltd

Physical Address: 66 Park lane Sandown Sandton 2031

Email: info@afrigenius.co.za

Telephone: 011 593 3114