The support of this site is provided by the Agronomist to the Seller, which is in fact the farmer.
The support process is as follows:
Farmer logs a support ticket, by login on to his/her panel and capturing the subject and the details of the issue experienced.
The Ticked is sent to the Agronomist allocated to the farmer.
The Agronomist analyses and action the ticket, then communicate back to the farmer.
The resolution of this ticket may require a farm visit. It will then be scheduled at the earliest convenience for both the farmer and the agronomist.
Once the ticket is resolved, The status should reflect and the farmer will rate the service received.