Help

__________________________________________________

BUY ON AFRIGENUS: CUSTOMER GUIDE

___________________________________________________

Here's a step-by-step guide for customers purchasing products on the Afrigenius Commodities and Mineral Platform:

1. Navigating the Website:

• Visit the Afrigenius Commodities and Mineral Platform website www.afrigenius.co.za using your preferred web browser.
• Explore the platform by browsing different categories or using the search bar to find specific products.

2. Looking Up for Their Fuel Zone:

• Navigate to the "Fuel Zone" document attached Fuel Zone to identify your Fuel zone which will represent the Product you want to purchase.
• Use filters or search options to narrow down your selection based on fuel type, quantity, or other preferences.

3. Registering as a Customer:

• If you're a new customer, click on the "Register" or "Sign Up" button to create a customer account.
• Fill out the registration form with your personal details, including name, email address, and contact information.

4. Verifying Your Email Account:

• Check your email inbox for a verification message sent by Afrigenius.
• Click on the verification link provided in the email to confirm your email address and activate your customer account.

5. Accessing Your Profile:

• Log in to your customer account using your registered email address and password.
• Access your profile settings to review and update your personal information if necessary.

6. Placing an Order:

• Browse the available products and select the item you wish to purchase.
• Click on the product to view detailed information and add it to your shopping cart.
• Proceed to checkout when you're ready to place your order.

7. Making a Payment:

• Choose your preferred payment option: card payment or e-wallet.
• If paying by card, enter your card details securely on the payment gateway provided.
• If using an e-wallet, select the e-wallet option and follow the prompts to complete the payment securely.

8. Following Up on Your Order:

• After placing your order, you'll receive an order confirmation email with details of your purchase.
• Track the status of your order by logging in to your customer account and accessing the order history section.

9. Rating a Product:

• Once you've received and used the product, you can provide feedback by rating and reviewing it on the platform.
• Navigate to the product page and click on the "Leave a Review" or "Rate Product" button to share your experience.

10. Contacting Customer Care:

• If you have any questions, concerns, or issues with your order, you can contact customer care for assistance.
• Access the customer care contact information through the platform's help or support section.
• Reach out to customer care via email, phone, or live chat for prompt assistance with any queries or concerns.
• Care@afrigenious.com - 0718724639 - 074 505 2379.

By following these steps, customers can easily navigate the Afrigenius Commodities and Mineral Platform, make purchases, and enjoy a seamless shopping experience while accessing quality fuel products.

__________________________________________________

SELL ON AFRIGENUS: VENDOR GUIDE

___________________________________________________

Here's a step-by-step guide for vendors to list and sell their products on the Afrigenius Commodities and Mineral Platform:

1. Registering Your Business:

• Visit the Afrigenius Commodities and Mineral Platform website www.afrigenius.com and navigate to the vendor registration menu “Be A Seller”.
• Fill out the registration form with your business details, including company name, contact information, and business address.
• Create a username and password for your account.

2. Verifying your Email Account:

• Check your email inbox for a verification message from Afrigenius.
• Click on the verification link provided in the email to confirm your email address.

3. Accessing Your Profile:

• Log in to your Afrigenius vendor account using your username and password.
• Access your profile settings to review and update your business information if necessary.

4. Submitting Your CK Documents:

• Navigate to Submit for verification section of your vendor dashboard.
• Upload the required Company KRA (CK) documents, including registration certificates and tax compliance certificates(If required).

5. Approval:

• Await approval from Afrigenius administrators. They will review your submitted documents to ensure compliance with platform requirements.
• You will receive a notification via email or within your vendor dashboard once your account is approved.

6. Listing Your Products:

• Once your account is approved, log in to your vendor dashboard.
• Navigate to the product listing section and click on "Add New Product."
• Fill out the product details, including title, description, images, pricing, and shipping information.
• Select the appropriate categories and tags for your product to improve visibility.
• Click "Submit" to publish your product listing on the platform.

7. Managing Your Stock:

• Monitor your inventory levels regularly through your vendor dashboard.
• Update stock quantities as products are sold to ensure accurate listings.
• Set up low stock notifications to receive alerts when inventory levels are running low.

8. Processing Orders:

• When a customer places an order for your product, you will receive a notification via email or within your vendor dashboard.
• Access your orders dashboard to view and manage pending orders.
• Process orders promptly by preparing the products for shipment and updating the order status accordingly.

9. Requesting Payout:

• After successfully fulfilling orders, you can request a payout for your sales earnings.
• Navigate to the payout section of your vendor dashboard and follow the instructions to initiate a payout request.
• Provide the necessary banking details for funds transfer.

10. Contacting Customer Care:

• If you encounter any issues or have questions about using the Afrigenius platform, you can contact customer care for assistance.
• Access the customer care contact information through the platform's help or support section.
• Reach out to customer care via email, phone, or live chat for prompt assistance with any queries or concerns.
• Email: Support@afrigenius.com
• Tell: 0718724639 - 074 505 2379.

Following these steps will enable vendors to efficiently list and sell their products on the Afrigenius Commodities and Mineral Platform while ensuring a smooth and seamless experience for both vendors and customers.